Sprinklr Off Campus 2024 | Support Engineer | Apply Now!

• Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
• Ensure that the customers/ ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
• Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
• Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
• Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
• Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc.
• Capturing development areas for product improvement and drive interlocks with product managers and engineering.

Skills:

• 0-5 years (For CCaas – 1-5 years) of experience in enterprise software debugging, engineering & support operations processes (For CCaas- Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
• Excellent written and verbal communication skills
• Experience coding or scripting in one or more of JavaScript, Python, Java, Node.
• Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
• Ability to work independently and as a member of a team
• Strong teamwork – willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
• Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
• Ability to think on your feet and remain calm under pressure.
• Self-motivated, takes initiative, assumes ownership.
• Ability to work in a highly collaborative and fast-paced environment.
• Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.

Sprinklr Off Campus Qualification: 

• Bachelor’s Degree.

Sprinklr Selection Process:

• Resume Screening
• Initial Interview
• Technical Assessment
• Panel Interview
• Behavioural Interview
• Final Interview
• Reference Check
• Job Offer

How to Apply for Sprinklr Off Campus Drive 2024?

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