Cactus Off Campus 2025: Cactus Off Campus Drive 2025 for the Associate. Students from various disciplines can apply for Cactus Recruitment 2025. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
Capital One cloud and software platforms enable communications service providers, or CSPs, of all sizes to innovate and transform their businesses. Our CSP customers are empowered to utilize real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers.
Cactus Off Campus Drive 2025:
| Organization | Cactus |
| Job Title | Associate |
| Salary | up to 6 LPA |
| Location | Across India |
| Job Type | Full time |
| Experience | Freshers/ Experienced |
| Last Date |
ASAP |
also Apply for Internship click here
Cactus Off Campus Job Description:
- Take ownership of client concerns by understanding the issues and sentiments involved. Your goal will be to satisfactorily resolve feedback, ensuring clients do not face similar issues in the future.
- Convert client dissatisfaction into delight through effective communication and problem-solving skills.
- Handle challenging client interactions with perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively with both external and internal clients.
- Gain a comprehensive understanding of internal delivery processes across various services, teams, and markets. Take necessary steps to ensure that future assignments for complaining clients meet our Quality standards.
- Work towards enhancing the feedback management and resolution process in all aspects, including quality, speed, and efficiency of the resolutions provided to clients.
- Achieve turnaround time (TAT) for resolutions and provide insights for enhancing current services. Validate new concepts suggested by clients and share insights about client behavior and market trends.
- Actively coordinate with internal stakeholders to ensure that clients receive satisfactory resolutions to their concerns on the same day. Timely action and follow-ups for urgent escalations are crucial.
- Drive and maintain Customer Satisfaction (CSAT) scores as per Service Level Agreements (SLAs) through various touchpoints while engaging with clients. Redefine the customer journey and experience for all interactions, including complaints, queries, and requests.
- Share insights with your manager and teammates as soon as you identify gaps in processes, along with suggestions for improvement.
| Freshers Jobs by City |
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| Bangalore Jobs |
| Chennai Jobs |
| Noida Jobs |
| Hyderabad Jobs |
Skills:
- Excellent written and spoken communication skills; proficiency in English is mandatory, and knowledge of additional languages is a plus.
- A strong customer-centric mindset with the ability to retain customers for life.
- A collaborative spirit with the capability to work seamlessly across teams and functions to resolve complex situations.
Cactus Off Campus Qualification:
- A bachelor’s degree or higher in a relevant field.
also Apply for Work from home Jobs click here
Cactus Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply for Cactus Off Campus Drive 2025?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
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Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
