CGI Off Campus 2023: CGI Off Campus Drive 2023 for the Service Desk Technical Analyst. Students from various disciplines can apply for CGI Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
At CGI , our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment.
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CGI Off Campus Drive 2023:
| Organization | CGI |
| Job Title | Service Desk Technical Analyst |
| Salary | up to 6 LPA |
| Location | Bangalore |
| Job Type | Full time |
| Experience | Freshers |
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CGI Off Campus Job Description:
- Respond to requests for technical assistance by following prescribed procedures on calls, Chats and Service Portal tickets.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Expected to work in a 24/7 environment on rotational shifts from Office
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Skills:
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
- Knowledge of customer service principles and practices, ITIL and ITSM
- Knowledge of IT applications, systems and networks
- Experience in handling technical support for an international organization
- Problem analysis and solving
- Learning, adaptability and attention to detail
- Ability to type while handling customer contact
- Tolerance to stress, performance driven and continuously improving
- Worked as Service Desk / Helpdesk support technician as Level 1 technician within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).
CGI Off Campus Qualification:
- Any Graduate from any stream.
How to Apply for CGI Off Campus Drive 2023?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
