Cognizant Recruitment 2025 for Process Executive|Apply Now!!

• Collaborate with team members to provide timely and effective solutions to service desk queries.
• Utilize incident management tools to track and document issues maintaining accurate records for future reference.
• Manage and resolve incidents related to POS software and hardware ensuring minimal disruption to operations.
• Communicate effectively with stakeholders to ensure clarity and understanding of incident status and resolutions.
• Analyze incident trends to identify potential areas for improvement and implement proactive measures.
• Assist in the development and implementation of service desk procedures to enhance efficiency and customer satisfaction.
• Provide technical support and guidance to users helping them navigate POS systems and resolve issues.
• Monitor system performance and report any anomalies to the relevant teams for prompt action.
• Participate in training sessions to stay updated on the latest POS software and hardware developments.
• Ensure compliance with company policies and industry standards in all service desk operations.
• Contribute to team meetings and discussions offering insights and suggestions for process improvements.
• Support the implementation of new technologies and systems ensuring seamless integration with existing processes.
• Maintain a positive and professional demeanor fostering a collaborative and supportive work environment

Skills:

• Demonstrate proficiency in incident management with a focus on resolving POS software and hardware issues.
• Exhibit strong communication skills essential for effective interaction with stakeholders and team members.
• Possess a keen analytical mindset capable of identifying trends and proposing solutions for improvement.
• Show adaptability to rotational shifts ensuring availability and responsiveness in a dynamic work setting.
• Display a commitment to continuous learning staying abreast of industry developments and best practices.
• Demonstrate a customer-centric approach prioritizing user satisfaction and efficient service delivery.
• Possess basic technical knowledge of POS systems enabling effective troubleshooting and support

Qualification: 

• Any graduate

How to Apply for Cognizant Off Campus Drive 2025?

Interested and Eligible candidates can apply for this drive online by using the link below.