Deloitte Off Campus Drive 2026| Hiring Trainee Associate

• 24/7 Application & Infrastructure Monitoring:
  Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications.
• Incident Response:
  Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
• Incident Triage & Escalation:
  Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
• Knowledge Management:
  Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
• Automation & “Shift Left”:
  Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems.
• Collaboration & Communication:
  Liaise with internal teams (e.g., DevOps, Operations, Product) and third-party vendors for escalation, SOP development, and incident resolution.
• Reporting & Metrics:
  Track and report Key Performance Indicators (KPIs) such as Mean Time to Detect/Resolve (MTTD/MTTR), tickets worked, change validations, and major incidents avoided to drive continuous improvement.
• Service Coverage:
  Guarantee 24x7x365 coverage, including off-hours and holiday support, work in shift rotations, no hybrid work..

Skills:

• Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
• Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
• Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring.
• ITIL Foundational certification preferred.
  
• Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
  Familiarity with ITSM platforms (e.g., ServiceNow).
• Exposure to scripting (e.g., PowerShell, Python, Bash) and automation tools to resolve frequent or known issues is preferred.
• Experience documenting or following SOPs and contributing to incident knowledge bases.
• Comfortable communicating with technical and business stakeholders, both internally and externally.
• Experience generating operational metrics, insights and status reports.

Deloitte Off Campus Qualification: 

• Non-Engineering Graduate (BSC- IT, BCA )

Deloitte Selection Process:

• Resume Screening
• Initial Interview
• Technical Assessment
• Panel Interview
• Behavioural Interview
• Final Interview
• Reference Check
• Job Offer

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