Firstsource Off Campus 2024: Firstsource Off Campus Drive 2024 for the Support Associate. Students from various disciplines can apply for Firstsource Recruitment 2024. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India. It is owned by
Firstsource Off Campus Drive 2024:
| Organization | Firstsource |
| Job Title | Support Associate |
| Salary | up to 5 LPA |
| Location | Mumbai |
| Job Type | Full time |
| Experience | Freshers/Experienced |
| Last Date |
ASAP |
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Firstsource Off Campus Job Description:
- Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively.
- Handle a wide range of customer concerns, including inquiries, product/service issues, billing inquiries, and general inquiries.
- Demonstrate empathy and understanding while addressing customer needs and concerns.
- Proactively follow up with clients to ensure their concerns have been resolved to their satisfaction.
- Escalate complex issues to the appropriate teams or supervisors for timely resolution.
- Adhere to established service level agreements (SLAs) and quality standards to meet or exceed customer expectations.
- Ensure compliance with company policies, procedures, and data protection regulations while handling customer information.
- Analyze customer issues and apply problem-solving skills to identify root causes and implement effective solutions.
- Collaborate with internal teams to resolve customer concerns that require cross-functional support.
- Develop a comprehensive understanding of the organization’s products and services to provide accurate and helpful information to customers.
- Stay updated with the latest product/service offerings and changes to effectively address customer inquiries.
- Maintain clear and detailed records of customer interactions, ensuring accurate documentation of inquiries and resolutions.
- Communicate effectively with customers and internal teams, using clear and professional language
- Actively participate in training sessions and skill development programs to enhance customer service and problem-solving abilities.
- Provide feedback on processes and procedures to improve overall service efficiency and customer satisfaction.
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Skills:
- Deliver high levels of CSAT / NPS scores / others
- Adherence to regulatory Compliance
- Achieve quality scores
- Deliver on defined process specific metrics
- Adherence to process SOPs
- Schedule adherence
Firstsource Off Campus Qualification:
- Graduate Fresher
- Undergraduate – 2 Years Experience
Firstsource Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply for Firstsource Off Campus Drive 2024?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
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Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
