Gainwell Off Campus 2025 for the Workforce Management. Students from various disciplines can apply for Gainwell Recruitment 2025. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
Gainwell Technologies is a private company that provides technology solutions for government health and human services programs, such as Medicaid. It was formed in 2020 through the sale of DXC Technology’s health and human services business and has a long history, tracing its roots back to the 1960s.
Gainwell Off Campus Drive 2025:
| Organization | Gainwell |
| Job Title | Workforce Management |
| Salary | up to 7 LPA |
| Location | Bangalore & Chennai (Work From Home) |
| Job Type | Full time |
| Experience | Freshers |
| Batch | 2021/2022/2023/2024/2025 |
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Gainwell Off Campus Job Description:
- Real-time monitoring – Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.
- Staffing adjustments – Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.
- Break management – Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.
- Adherence monitoring – Track agent adherence to their scheduled work times and identify deviations requiring intervention.
- Performance reporting – Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.
- Collaboration with operations team – Work closely with operations managers to identify and address operational challenges, providing insights to improve scheduling strategies.
- Identifying trends – Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.
- Escalation management – Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages.
- System management – Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports
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Skills:
- Strong analytical skills to interpret data and make informed decisions quickly
- Excellent communication skills to collaborate with operations teams and escalate issues effectively
- Ability to work under pressure and make rapid adjustments in a fast-paced environment
- Proficiency in workforce management software and tools
- Understanding of contact center operations and key performance metrics
Gainwell Off Campus Qualification:
- Graduate/Post-Graduate
Gainwell Off Campus Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply for Gainwell Off Campus Drive 2025?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
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Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
