Kuku FM Off Campus 2024: Kuku FM Off Campus Drive 2024 for the Customer Support Associate. Students from various disciplines can apply for Kuku FM Recruitment 2024. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
Kuku FM is a vernacular podcast & audio storytelling platform where you can listen to stories, talks, news & more. Kuku FM is currently available in Hindi and we are working towards supporting multiple languages in the coming months. We are the world’s largest Hindi audio storytelling platform. Started by IIT alumni, Kuku FM has grown to a product with 6 million users & a 4.9 stars+ user rating.
Kuku FM Off Campus Drive 2024:
| Organization | Kuku FM |
| Job Title | Customer Support Associate |
| Salary | up to 2-4 LPA |
| Location | Work From Home |
| Job Type | Full time |
| Experience | Freshers/ Experienced |
| Last Date |
ASAP |
| Qualification | Any Graduate degree |
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Kuku FM Off Campus Job Description:
- Provide exceptional customer service through phone calls, chat, and email channels.
- Address and resolve customer inquiries, issues, and complaints promptly and professionally.
- Maintain a thorough understanding of our products and services to effectively assist customers.
- Collaborate with team members to ensure a seamless customer experience.
- Accurately document customer interactions and transactions in the CRM system.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Assist in identifying and implementing process improvements to enhance the customer experience.
- Stay updated with company policies, procedures, and product knowledge.
- Utilize various tools and software to manage customer support efficiently.
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Skills:
- Excellent communication skills, both verbal and written.
- Proficiency in English and Hindi.
- Team-oriented with a collaborative mindset.
- Comfortable with a blended process (phone calls, chat, and email support).
- Strong problem-solving skills and the ability to think on your feet.
- Ability to manage time effectively and prioritize tasks.
- Basic computer skills and familiarity with CRM systems and other customer support tools.
- Previous experience in a customer support role is preferred but not mandatory.
- Ability to handle all types of users with patience and professionalism.
- Strong organizational skills and attention to detail.
Kuku FM Off Campus Qualification:
- Any Graduate from any stream.
Kuku FM Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply for Kuku FM Off Campus Drive 2024?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
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Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
