PowerSchool Off Campus Drive 2024 for Associate Technical Support Engineer

• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies

• Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team

• Logs and tracks calls using problem management database and maintains history records and related problem documentation

• Prepares standard statistical reports, such as help desk incident reports

• Consults with programmers to explain software errors or to recommend changes to programs

• May test software and hardware to evaluate ease of use and whether product will aid user in performing work

• All other duties as assigned

Skills:

• Proficient in Microsoft Office suite
• Salesforce experience preferred
• Prior CRM experience preferred
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience & should be flexible to work on weekends & holidays on a rotational basis

PowerSchool Off Campus Qualification: 

• 0-2 years’ experience in a customer or technical support role.

PowerSchool Selection Process:

• Resume Screening
• Initial Interview
• Technical Assessment
• Panel Interview
• Behavioural Interview
• Final Interview
• Reference Check
• Job Offer

How to Apply for PowerSchool Off Campus Drive 2024?

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• Scroll down and press the Click Here button.
• You will be redirected to the official website, click on the apply link.
• Fill in the details with the information provided.