PTC Off Campus 2025 for Technical Support. Students from various disciplines can apply for PTC Recruitment 2025. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
“PTC Company Details” can refer to PTC India Limited, a public-private partnership that pioneered India’s power market by facilitating power trading and managing the value chain through long-term, short-term, and cross-border contracts. Alternatively, it could refer to PTC Inc., a global software company specializing in Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) solutions, with products like PTC Creo and PTC Windchill.
PTC Off Campus Drive 2025:
| Organization | PTC |
| Job Title | Associate Technical Support Representative |
| Salary | up to 9 LPA |
| Location | Pune |
| Job Type | Full time |
| Experience | 0–1 year |
| Batch | 2021/2022/2023/2024/2025 |
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PTC Off Campus Job Description:
- Open support cases in the Customer Relationship Management (CRM) system for issues reported via phone, voicemail, or email.
- Route incoming customer calls to the appropriate technical support team or department.
- Escalate critical or urgent issues to Technical Support Management
- Monitor and route ISO-related cases following low-rated customer satisfaction surveys.
- Act as an online PTC Community Moderator, enforcing moderation guidelines and contributing to PTC’s online support strategy.
- Handle basic user issues related to PTC customer-facing tools (e.g., eSupport portal).
- Manage case routing and monitor support queues in line with ISO and internal processes.
- Analyze customer feedback submitted through the eSupport portal and CRM system.
- Coach/Mentor Help develop new hires on tools and processes related to Customer Service through Coaching or Mentoring Help Managers to prepare development plans and execute them.
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Skills:
- Proficiency in Windows at the user level, with basic administrative knowledge
- Excellent verbal and written communication skills for handling customer issues via phone and email
- Strong troubleshooting abilities, including configuration, duplication, and root-cause analysis of technical issues
- Solid technical writing skills, with the ability to document and share knowledge through article publishing
PTC Off Campus Qualification:
- Bachelor’s degree in any discipline
- 0–1 year of experience in customer support or a related field (preferred)
PTC Off Campus Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply for PTC Off Campus Drive 2025?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
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Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
