Wipro Off Campus Drive 2023 for System Engineer |Apply Now!!

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Skills:

• Previous experience in Procurement & Sourcing.
  
• Effective probing skills and analyzing / understanding skills.
  
• Problem-solving skills with a customer-centric approach demonstrated proficiency with written English and with an accent.
  
• Should be able to work on a flexible schedule.
• Strong attention to detail.
• Basic Excel & PPT skills

Qualification: 

• Any Graduate from any Stream.
  
• 0-2 years of aligned work experience (attach portfolio link in resume if having experience)
• Strong communication and presentation skills are a must
• Strong problem structuring skills
• Students from 2016/17/18/19/20/21/22 Batch can try

Work Experience: Freshers / 0 – 2 Years

How to Apply for Wipro Off Campus Drive 2023?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply for infosys click here

Apply for wipro click here