Zones Off Campus 2025 for the Service Analyst. Students from various disciplines can apply for Zones Recruitment 2025. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
Zones, LLC is a global IT solutions and services provider that helps businesses with their digital transformation. With headquarters in Auburn, Washington, the company operates in over 80 countries. Its solutions and services are built through partnerships with leading technology brands.
Zones Off Campus Drive 2025:
| Organization | Zones |
| Job Title | Service Desk Analyst |
| Salary | 3 LPA- 3.5 LPA |
| Location | Bangalore |
| Job Type | Full time |
| Experience | Freshers/ Experienced |
| Batch | 2025 and below batches |
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Zones Off Campus Job Description:
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Real time Ticket creation and documentation.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
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Skills:
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Ability to perform tasks within SLAs.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift
Zones Off Campus Qualification:
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
- MCA, Msc (Computer)
- Reporting – Team Lead
Zones Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply for Zones Off Campus Drive 2025?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
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Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
