Air India Off Campus 2024: Air India Off Campus Drive 2024 for the Associate Chat Contact Centre. Students from various disciplines can apply for Air India Recruitment 2024. The detailed eligibility, Requirements, Salary, and application process are given below.

About Company:

Founded by Jamsetji Tata in 1868, the Tata Group is a global enterprise, headquartered in India, comprising 30 companies across 10 verticals. The group operates in over 100 countries across six continents, with a mission ‘To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust’.

Air India Off Campus Drive 2024:

Organization Air India
Job Title Associate Chat  Contact Centre
Salary up to 5 LPA
Location Gurugram
Job Type Full time
Experience 1-3 yrs
Last Date

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Air India Off Campus Job Description:

  • Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service . respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.
  • Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints.
  • Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned.
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  • Preference to be given to Aviation experienced.
  • Should be flexible with 24/7 working environment.
  • Good communication skills (Verbal and Written)
  • Working knowledge of Ms Excel

Air India Off Campus Qualification: 

  • Minimum Graduate.
  • 1 – 3 years’ experience in customer service process/operations/Chat Process.

Air India Selection Process:

  • Resume Screening
  • Initial Interview
  • Technical Assessment
  • Panel Interview
  • Behavioural Interview
  • Final Interview
  • Reference Check
  • Job Offer

How to Apply for Air India Off Campus Drive 2024?

  • First, read through all of the job details on this page carefully.
  • Scroll down and press the Click Here button.
  • You will be redirected to the official website, click on the apply link.
  • Fill in the details with the information provided.
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Important Note:

Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.