Barclays Off Campus 2024: Barclays Off Campus Drive 2024 for the Quality Analyst. Students from various disciplines can apply for Barclays Recruitment 2024. The detailed eligibility, Requirements, Salary, and application process are given below.
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Barclays Off Campus Drive 2024:
|up to 7 LPA
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Barclays Off Campus Job Description:
Independently audit the QC, Complaints, RBM & NPS quality of front-line advisor chat/calls and monitor various controls, measuring against procedures and defined scorecards
Attend regular benchmarking sessions with Team Leaders to ensure that monitoring standards and controls and checks are understood and that calls are consistently assessed.
Where appropriate, drive performance by holding one-to-one sessions with Team Leaders or Contact Centre Managers, feeding through any advisor coaching requirements.
Implement adequate reporting mechanisms and control measures for all quality initiatives
Identify opportunities for improvement and support implementation based on results and findings of quality monitoring.
Review contact center communications (e.g. Daily Bulletins, feedback from Team Leaders) to identify issues and impacts that could be avoided or reduced; work with line manager to progress solutions
Complete QC/Complaint/Detractor/Risk Based Monitoring timely & raise any risk/Issues identified real time.
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Enthusiastic, motivated, self-starter, pro-active and a team player
Strong interpersonal skills
Willingness and ability to take ownership of issues and manage through to a successful resolution
Assertiveness, tenacious and control focused
Expected to take accountability/responsibility of deliverables
Providing innovative judgement which can be contributed as part of the decision making process.
Strong communication skills – verbal and written
Ability to drive performance & achieve results, think on your feet/use initiative & assume responsibility/take ownership
Numerical ability – able to analyse performance metrics and calculate performance and financial benefit
Strong analytical and data interpretation skills
Barclays Off Campus Qualification:
Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc.)
How to Apply for Barclays Off Campus Drive 2024?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.