Diebold Nixdorf Off Campus 2025 for the Associate Representative. Students from various disciplines can apply for Diebold Nixdorf Recruitment 2025. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
Diebold Nixdorf, Incorporated is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation, and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets. Currently Diebold Nixdorf is headquartered in the Akron-Canton area with a presence in around 130 countries, and the company employs approximately 23,000 people. Founded in 1859 in Cincinnati, Ohio as the Diebold Bahmann Safe Company, the company eventually changed its name to Diebold Safe & Lock Company
Diebold Nixdorf Off Campus Drive 2025:
| Organization | Diebold Nixdorf |
| Job Title | Associate Service Representative |
| Salary | up to 9.1 LPA |
| Location | Hyderabad |
| Job Type | Full time |
| Experience | Freshers/ Experienced |
| Batch | 2021/2022/2023/2024/2025 |
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Diebold Nixdorf Off Campus Job Description:
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
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Skills:
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
Diebold Nixdorf Off Campus Qualification:
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support
Diebold Nixdorf Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply for Diebold Nixdorf Off Campus Drive 2025?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
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Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
