PowerSchool Off Campus 2024 Hiring Support Engineers

• Under general supervision, performs logical analysis of customer issues associated with software functionality, incident resolution and systems configuration, through various mediums of communication.
• Develops a thorough understanding of the product(s) to investigate customer queries and issues.
• Provides support for application, back-end, technical issues to assist customers in understanding product functionality and outputs.
• Works collaboratively in a team environment to meet customer expectations regarding the resolution of their issues.
• Recognizes repetitive customer issues and provides feedback internally for improving the product(s).
• Communicates effectively in written and spoken English with co-workers and customers globally.
• Successfully completes training provided by the company periodically.
• Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal.
• Makes a conscious effort to contribute value-added services to our customers.
• Demonstrates customer centricity, and a sense of urgency for sensitive issues.
• Consistently meets / exceeds established operational goals and expectations share by the company.
• Monitors and resolves the issues reported by the customer.
• Must have the ability to evaluate the impact of the issue to the customer and escalate complex issues to the next level within a reasonable period.
• Ensures that approved methods, and tools are consistently used, and defined processes for support are followed.
• Delivers the highest level of customer service and experience while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
• If required, schedules calls with customers to review their requests and confirm understanding, update them on status and prioritization of their tickets.

Skills:

• Strong analytical and technical troubleshooting skills
• Impeccable customer service skills and display genuine empathy towards customers.
• Demonstrable time management and priority setting skills.
• Effective collaboration skills.
• Excellent written and oral communication skills.
• Ability to work under pressure.
• Confident and comfortable communicating with customers through chats, calls, emails, and web.
• Willing to work in shifts (primarily evening/night shift) in a hybrid environment.
• Willing to work on weekends and/or holidays, if there is a business requirement.

PowerSchool Off Campus Qualification: 

• 0-2 years’ experience in a customer or technical support role.
• Should possess a bachelor’s degree in Computer Science, Information Systems, or equivalent degree

How to Apply for PowerSchool Off Campus Drive 2024?

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