Precisely Hiring for Associate Engineer | Bengaluru

• Receive telephone calls and emails from English-speaking customers/partners concerning technical issues. Open Support cases for each call and update cases in the call tracking system on a consistent basis.
• Take ownership of customer/partner inquiries and gather and analyses appropriate diagnostic information. Follow up consistently with customers/partners as promised/agreed upon and subject to published service level agreements (SLAs).
• Escalate internally when necessary and follow through on all commitments. Understand the Severity of the issue and follow the internal escalation paths in a timely manner. Provide escalation assistance.
• Keep customers/partners informed of how and when problems are resolved within the severity levels timeframe, always communicating in a professional manner both verbally and in written form.
• Provide the customer/partner all the steps taken to resolve the incident.
• Assist internal resource such as pre-sales or services engineers during product demonstrations, installations, machine upgrades and product upgrades remotely over the telephone and via E-mail.
• Interface with development staff to test and resolve customer/partner issues. Interface with Product Management foe enhancements request.
• Compose FAQ’s, document solutions, and knowledgebase items. Review of knowledgebase documentation prior to publication.
• Interface with Support teams in EMEA, APAC and the USA and with teams in the wider Precisely family.
• Develop new skills in the company’s technical community.
• Extend knowledge to be able to support additional Precisely products and technologies.
• Individual should be comfortable working in any shifts (incl. night shifts) based on business need.
• Other duties may be assigned.

Skills:

• Computer savvy. Proficient and knowledgeable in working on a laptop/desktop.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Self-learning abilities with a combination of self-study/e-learning and hands on training.
• Very good communication skills, proficient in English language.
• Customer centric mind-set and attitude to help/serve others.
• Good troubleshooting skill to analyze technical problems, find root cause and drive resolution.
• Individual to demonstrate professional ethics and values that are move aligned to Precisely.
• Technical knowledge on any or all is required: Operating systems like Linux/Unix/AS400/AIX/Mainframe, Databases: Oracle, MS SQL, Cloud platform: Google, AWS, Azure, SAP.
• Coding knowledge in Java, C, C++, C#, Python will be essential; Networking and security knowledge are very good to have for some of the product support.
• Good to have knowledge or experience on Sterling B2B Integrator or Sterling File Gateway

Precisely Off Campus Qualification: 

• Ideally, a degree or equivalent from any recognized academic institution is necessary.
• 0-1-year intern/project experiences in some or all of the technologies listed in Preferred requirements section

Precisely Selection Process:

• Resume Screening
• Initial Interview
• Technical Assessment
• Panel Interview
• Behavioural Interview
• Final Interview
• Reference Check
• Job Offer

How to Apply for Precisely Off Campus Drive 2025?

• First, read through all of the job details on this page carefully.
• Scroll down and press the Click Here button.
• You will be redirected to the official website, click on the apply link.
• Fill in the details with the information provided.