Tech Mahindra hiring Work From Office| Support Representative

•  Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.

• Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.

• Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.

• First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)

•  Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.

• Perform post-resolution follow-ups to help requests or incidents.

• Research issues and resolves technical problems.

• Creating/updating knowledge articles and support processes functions

Skills:

• Previous experience in Procurement & Sourcing.
  
• Effective probing skills and analyzing / understanding skills.
  
• Problem-solving skills with a customer-centric approach demonstrated proficiency with written English and with an accent.
  
• Should be able to work on a flexible schedule.
• Strong attention to detail.
• Basic Excel & PPT skills

Qualification: 

• Any Graduate from any stream.
• Freshers are eligible
  
• Good communication and analytical skills.

Work Experience: Freshers / 0 – 2 Years

How to Apply for Tech Mahindra Off Campus Drive 2023?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply for infosys click here

Apply for wipro click here