TCS Vacancy Hiring for Service Desk Analyst | Any Degree | Full time

• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Support problem identification
• Advise users on appropriate course of action
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Delivering customer service through multiple channels including human, digital, self-service, and automated.
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Managing one or more customer service or service desk functions.

Skills:

• Good communication and co-ordination skills
• Strong problem-solving skills with great attention to detail and critical thinking
• Quality oriented highly committed
• Positive attitude with willingness to learn
• Great team player

Qualification: 

• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
• Responds to common requests for service by providing information to enable fulfillm3ent. Promptly allocates unresolved calls as appropriate.
• Maintains records, informs users about the process and advises relevant persons of actions taken.
• Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

Selection Process:

• Profile Screening
• Online Assessment Test
• Technical Discussion
• HR Discussion

How to Apply for TCS Off Campus Drive 2022?

Interested and Eligible candidates can apply for this drive online by using the link below.