Concentrix Recruitment 2025 | Analyst | Apply Now!

• Develop, manage, and maintain comprehensive schedules
• Single Point of Contact for the Business Unit.
• Structure set up to core scheduling activities.
• Forecast Upload and generate the Intraday Patterns ( IDP)
• Schedule Generation and Optimization.
• Review IDP (Requirement vs Schedule) with sites/Partners.
• Recommending required headcount with sites/Partners by running different scheduling scenarios.
• Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR %
• Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities.
• Ensure resource allocation aligns with project goals and organizational capacity.
• Lead and motivate team members to achieve scheduling objectives efficiently.
• Establish quality control measures to ensure accuracy and consistency in scheduling outcomes.
• Drive continuous improvement initiatives to enhance scheduling processes and team performance.
• Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments
• Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency.
• Leverage machine learning and data analytics to enhance workforce scheduling models.
• Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization.
• Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling.
• Benchmark against industry leaders to adopt best practices in scheduling innovation.
• Monitoring mailbox and managing the workload
• Will be actively involved in updating the realtime exceptions and schedule changes through email request.

Skills:

• Good knowledge of MS Office tools, SQL, PowerBi
• Excellent communication and interpersonal skills.
• Proficiency with computers
• Willingness to work in a 24*7 shift environment
• Drive for self-learning and knowledge enhancement
• Exposure to the leave management system
• Contact Centre Workforce Management experience
• Extensive experience with WFM software.
• Experience in IEX and Alvaria WFM tool is required, preferably Alvaria.
• Team handling experience shall be an added advantage.
• Ability to simplify complex operations into repeatable processes
• Comfortable in fast-paced environment
• Ability to make decisions in time sensitive ambiguous situations
• Ability to multitask and manage multiple projects simultaneously.
• Strong problem-solving skills and adaptability to changing priorities

Concentrix Recruitment 2025: Qualification

• Graduation.
  

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