Concentrix Recruitment 2023: IBM Off Campus Drive 2023 for the post of Representative/ Operations. The students from various disciplines can apply for Concentrix Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.

About Concentrix :

Concentrix is an IT service management company. It was established in 1983, and the headquarters are in Fremont, California, United States. Christopher Caldwell has been the CEO of the corporation. Per the reports generated in 2020, the total revenue of the organization was 530 crores USD, and the number of employees working in the firm was 290,000+.

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Concentrix Recruitment 2023:

Organization Concentrix
Job Title Representative/ Operations
Salary up to 6.5 LPA (Expected)
Location Bhubaneswar
Job Type Full time
Experience 0 – 2 Years
Batch 2018/ 19/ 20/ 21/ 22/23

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Concentrix Recruitment 2023: Job Description

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database.
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    • Courteous with strong customer service orientationStrong computer navigation skills and PC Knowledge
    • Ability to effectively communicate, both written and verballyDependable with strong attention to detail
    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
    • Tolerance for repetitive work in a fast-paced, high production work environmen
    • Ability to work as a team member, as well as independently
    • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
    • Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required.

    Concentrix Recruitment 2023: Qualification

    •  Graduate / Undergraduate in any discipline (may vary basis the job requirement.

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    How to Apply for Concentrix Recruitment 2023?

    Interested and Eligible candidates can apply for this drive online by using the link below.

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    Important Note:

    Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.