IntouchCX Off Campus  2023: IntouchCXOff Campus Drive 2023 for the Support Associate (Chat/Mail). Students from various disciplines can apply for IntouchCX Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.

About Company:

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

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IntouchCX Off Campus Drive 2023:

Organization IntouchCX
Job Title Support Associate (Chat/Mail)
Salary  up to 5 LPA
Location Across India
Job Type Full time
Experience Freshers
Batch 2023/22/21/20/19/18

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IntouchCX Off Campus Job Description:

  • Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
  • Responsible to handle inquiries in a manner which meets quality and performance standards
  • Identify and escalate priority emails to appropriate channels
  • Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
  • Document customer transactions accurately in the appropriate systems
  • Coordinate with the co-workers, lead persons and other departments as appropriate
  • Actively listen to the customer, and  show empathy and patience 
  • Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
  • Ensure policies and procedures are followed in all contacts
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
  • Learn and retain a thorough working knowledge of all existing and new processes and procedures
  • Respond to incoming chats/emails within the stipulated SLA and meet the quality and performance standards by achieving assigned Key Performance Indicators – e.g. Contact Handle Time, Quality, CSAT & DSAT
  • Attend Team Meetings/additional training sessions as scheduled
  • Performs other duties as assigned
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  • Fundamental understanding of eCommerce websites
  • Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation
  • Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
  • Ability to work in a fast-paced, hectic, changing environment
  • Ability to organize and follow up multiple tasks/details with accuracy and timeliness
  • Ability to operate a phone system, personal computer
  • Ability to adhere to all organizational policies and procedures
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • Ability to perform basic mathematical functions
  • Must successfully pass a background check if required
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

IntouchCX Off Campus Qualification: 

  • Education – Any Graduate
  • Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations

How to Apply for IntouchCX Off Campus Drive 2023?

  • First, read through all of the job details on this page carefully.
  • Scroll down and press the Click Here button.
  • You will be redirected to the official website, click on the apply link.
  • Fill in the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.
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