Mphasis  Recruitment 2023 |Junior Desk Associate |Apply Now!

• Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
•  Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
• Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
• Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Utilize resources to manage transactions, escalating issues appropriately.
• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
• Display professional, positive, and courteous phone etiquette.

Skills:

• Excellent Verbal and Written Communication and Customer Support Skills.
• Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred
•  Fair understanding of android and iOS phones is preferred
•  Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
•  Computer literate
•  Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage

Qualification: 

• High School pass is minimum requirement with Excellent Communication skills

• BSc, B.Com and BA or Diploma holders (12+3 years of education).

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