Mphasis Off Campus Drive 2023 | Freshers | Bangalore| Junior Service Desk Associate

Mphasis Off-Campus Drive 2023: Mphasis Off Campus Drive 2023 for the post of Junior Service Desk Associate. The students from various disciplines can apply for Mphasis Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.

About Company: Mphasis is an Information technology company. It was established in 1998 by Jerry Rao, Jeroen Tas, and the headquarters are in Bangalore, Karnataka, India. Nitin Rakesh is the company. Per the reports generated in 2021, the total number of employees working in the firm was 29,473, and the organization total revenue was ₹9,722 crore.

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Mphasis Off-Campus Drive 2023:

Organization Mphasis
Job Title  Service Desk Associate
Salary 3.5 LPA (Expected)
Location Bangalore
Job Type Full time
Experience 0 – 2 Years
Batch 2018/ 19/ 20/ 21/ 22

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Job Description:

  • Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
  •  Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
  • Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
  • Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
  • Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
  • Utilize resources to manage transactions, escalating issues appropriately.
  • Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
  • Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
  • Display professional, positive, and courteous phone etiquette.
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    • Excellent Verbal and Written Communication and Customer Support Skills.
    • Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred
    •  Fair understanding of android and iOS phones is preferred
    •  Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
    •  Computer literate
    •  Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage


    • High School pass is minimum requirement with Excellent Communication skills

    • BSc, B.Com and BA or Diploma holders (12+3 years of education).

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    How to Apply for Mphasis Off Campus Drive 2023?

    Interested and Eligible candidates can apply for this drive online by using the link below.

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