UST Global Off Campus 2024: UST Global Off Campus Drive 2024 for the Process Executive -Voice. Students from various disciplines can apply for Genesys Recruitment 2024. The detailed eligibility, Requirements, Salary, and application process are given below.
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 26,000 employees in 25 countries, UST builds for boundless impact—touching billions of lives in the process.
UST Global Off Campus Drive 2024:
|up to 10 LPA
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UST Global Off Campus Job Description:
- Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult nature
- To be the escalation support interface with customers and to ensure that the company is always represented in the most positive manner
- Maintain the customer incident tracking system (Salesforce) with regular updates and resolution details.
- Information to include symptoms, diagnosis, actions, and all relevant data.
- To interface with SMEs, where the problem cannot be resolved at a frontline support level
- Responsible for MACD level changes in Genesys Cloud environment (configuration and applications)
- Provide timely progress reports on the reported issues to the appropriate
- Project Managers/Managers or any other internal teams and senior members of technical staff.
- Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage outside of standard business hours.
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- Ability to review user story/requirements to identify ambiguities
- Ability to design test cases/scripts as per user story/requirements
- Ability to apply techniques to design efficient test cases/script
- Ability to set up test data and execute tests
- Ability to identify anomalies and detail them
UST Global Off Campus Qualification:
- Bachelor’s / Master’s Degree
How to Apply for UST Global Off Campus Drive 2024?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.