Wipro Off-Campus Drive 2023: Wipro Off Campus Drive 2023 for the Service Desk Analyst. Students from various disciplines can apply for Wipro Recruitment 2023. The detailed company eligibility and application details are given below.
About Company:
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Wipro Off-Campus Drive 2023:
| Organization | Wipro |
| Job Title | Service Desk Analyst |
| Salary | up to 3.6 LPA (Expected) |
| Location | Pune |
| Job Type | Full time |
| Experience | 0 – 2 Years |
| Batch | 2017/ 18/ 19/ 20/ 21/ 22/23 |
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Job Description:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
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Skills:
- Basic understanding of accounting processes.
- Basic analytical skills.
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
Qualification:
- Any graduate degree from any stream
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How to Apply for Wipro Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
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Apply for Wipro Off Campus Drive 2023 Click here
Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
