IntouchCX Off Campus 2023: IntouchCXOff Campus Drive 2023 for the Support Associate (Chat/Mail). Students from various disciplines can apply for IntouchCX Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.
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IntouchCX Off Campus Drive 2023:
| Organization | IntouchCX |
| Job Title | Support Associate (Chat/Mail) |
| Salary | up to 5 LPA |
| Location | Across India |
| Job Type | Full time |
| Experience | Freshers |
| Batch | 2023/22/21/20/19/18 |
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IntouchCX Off Campus Job Description:
- Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
- Responsible to handle inquiries in a manner which meets quality and performance standards
- Identify and escalate priority emails to appropriate channels
- Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
- Document customer transactions accurately in the appropriate systems
- Coordinate with the co-workers, lead persons and other departments as appropriate
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed in all contacts
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
- Learn and retain a thorough working knowledge of all existing and new processes and procedures
- Respond to incoming chats/emails within the stipulated SLA and meet the quality and performance standards by achieving assigned Key Performance Indicators – e.g. Contact Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
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Skills:
- Fundamental understanding of eCommerce websites
- Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system, personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Must successfully pass a background check if required
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
IntouchCX Off Campus Qualification:
- Education – Any Graduate
- Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
How to Apply for IntouchCX Off Campus Drive 2023?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
