Trellix Off Campus 2024: Trellix Off Campus Drive 2024 for the Customer Success Engineer. Students from various disciplines can apply for Trellix Recruitment 2024. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.
Trellix Off Campus Drive 2024:
| Organization | Trellix |
| Job Title | Customer Success Engineer |
| Salary | up to 6 LPA |
| Location | Bangalore |
| Job Type | Full time |
| Experience | Freshers/Experienced |
| Last Date |
ASAP |
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Trellix Off Campus Job Description:
- Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution.
- Assess and understand the impact, severity and urgency of issues.
- Provide consultation to a customer for them to extract maximum value from the products by answering product-specific questions to enhance the customer experience.
- In some cases, work alongside a customer’s technical teams to assist them in extracting the maximum value.
- Participate in critical escalation calls with the customer, describe technical details in a clear and concise manner appropriate to the level of technical capability of the audience.
- Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution.
- Achieve outstanding results across key performance indicators like CSAT, Resolution Time, Response Time, etc.
- Collaborate and communicate with all other internal relationship management groups to improve the customer experience.
- Set and manage expectations with customers, including regular and timely communications.
- Assist customers with the implementation of workarounds/solutions.
- Identify data requirements and assist with data collection as required.
- Participate in after-hours coverage for customer escalations on a scheduled basis.
- Conduct remote sessions with customers as required.
- Author KB articles and SNS communications.
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Skills:
- Customer focused, with a pro-active and responsive approach.
- Able to understand and define customer needs.
- Excellent verbal and written communication skills.
- Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audience.
- Strong, proven customer service skills and experience supporting customers in large/global scale environments.
- Ability to multi-task, prioritize job requirements, and meet deadlines.
- Strong problem solving skills.
- Friendly and approachable personality with positive attitude
Trellix Off Campus Qualification:
- Bachelor’s or Master’s degree.
Trellix Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply for Trellix Off Campus Drive 2024?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
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Important Note:
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.
