Sutherland Recruitment Hiring for Associate | Freshers | Apply Now!!

• Review open accounts from the daily Ageing report
  
• Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
  
• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
  
• Monitor customer payments activity to ensure receivables are collected in a timely manner
  
• Ensure timely escalation in case of non-payment or no response
  
• Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
  
• Identify issues attributing to account delinquency and discuss them with customers and escalate with client
  
• Assists with the cleanup of UC’s (unapplied credits), short paid invoices
  
• Send Dunning letter to customers to make the payment of delinquent accounts
  
• Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
  
• Update Daily/Weekly trackers and perform self-quality check
  
• Adherence to Control and Compliance
  
• Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
  
• Follow and update the Standard Operating Procedure (SOP)
  
• Active participation in Learning & Developments 

Skills:

• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

Qualification: 

• Any UG degree.

How to Apply for Sutherland Off Campus Drive 2023?

Interested and Eligible candidates can apply for this drive online by using the link below.