JPMorgan Chase & Co Hiring Transaction Specialist |Apply Now

• Responsible for checking ATM G/L outages & make necessary adjustments by contacting clearing partners (Branch & Vendor).
• Responsible for risk management with settlements as need to research and take decisions on customer claims
• Eye for detail is required as the need to work on high-dollar-value claims
• Responsible for analyzing and resolving exceptions and out-of-balance conditions of Chase ATMs
• Ability to work on multiple applications & understand the transaction details and derive meaningful information
• Review and take decisions on ATM check deposits claims according to bank guidelines
• Research on the ATM Payment Process exceptions according to bank guidelines
• Research and report Fraud trends by doing detailed research on customer accounts as well as verification of ATM deposits
• Ability to prioritize the work on aging requests as per Reg-E, & Reg-C guidelines provided by Federal Government
• Analyze cases and apply resolutions methods as per SOP guidelines
• Assist co-workers with job assignments as needed
• Refer and transfer complex issues/inquiries to the Subject matter expert & Team Leader
• Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
• Ensure processing discipline by meeting noncustomer impact accuracy levels and responding to escalations with a sense of urgency
• Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
• Complete the assigned training on time.

Skills:

• Understanding of Exception Research & Accounting Knowledge 

•  Good Oral & written communication skills 

• Strong Decision making, Analytical and Prioritization Skills

• Adaptable to change

• Attention to detail 

• Ability to work as a team

Qualification: 

• Graduate in Commerce (Preferred) or Graduate in any stream with 0-2 Years of experience.

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