Alcon Off Campus 2023: Alcon Off Campus Drive 2023 for the Technical Support Engineer. Students from various disciplines can apply for Alcon Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company: At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs
Alcon Off Campus Drive 2023:
|Job Title||Technical Support Engineer|
|Salary||up to 5 LPA|
|Job Type||Full time
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Alcon Off Campus Job Description:
- Have a customer-centric approach to delight our customers through all interactions
- Respond to customer calls and customer chat sessions regarding issues and troubleshooting of Alcon Medical Devices
- Provide tech support to our customers by either solving or triaging the technical issues presented in the customer interactions
- Create the required (Service Cases) in Alcon’s Service Management System (ServiceMax) to document customer interactions
- As needed, follow up with customers on the satisfaction or completion of the support services provided
- Dispatch Services Cases that need field actions to the country Field Service Engineers (FSEs) responsible for the customer accounts
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- Individually meets the metrics assigned for the volume of calls, response times and adherence to schedule
- Achieve target goals of customer satisfaction as defined for the group
- Achieve target phone-fix ratios as defined per product
- Achieve documentation of all service interactions in ServiceMax (Alcon’s Service Management System)
- Organization and time management skills
- Communication skills to interact and present findings to team members
- Attention to detail and follow through skills
- Ability to work independently and as part of a team
Alcon Off Campus Qualification:
- Bachelor’s degree from any stream.
How to Apply for Alcon Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.