Binance is hiring for Dispute Analyst | Apply Now!

• As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally.
• Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
• Create a culture and processes which achieve the business goals and objectives with regard to the customer service.
• Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers.
• Act as the Voice of the Customer across the organization.
• Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities.
• Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.
• Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.

Skills:

• Exceptional written communication skills and a good listener.
• Priority will be given to candidates that can speak English language.
• Ability to multitask, prioritize, and control time effectively.
• Knowledge of blockchain, crypto, and P2P payments is a big plus.
• Fluency in English is a must with multilingual capability is a big plus.
• Willing to work weekends and irregular hours.
• A Binance P2P user is highly preferred.

Qualification: 

• Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
  

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