Capgemini Off-Campus Drive 2022: Capgemini Off Campus Drive 2022 for the post of Contact Support Group. The student from various disciplines can apply. The detailed eligibility and application process are given below.
About Company: Capgemini is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States.
Capgemini Off-Campus Drive 2022:
|Job Title||Contact Support Group|
|Salary||2.75 LPA (Expected)|
|Location||Kolkata / Bangalore/ Pune|
|Job Type||Full time
|Experience||0 – 2 Years|
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- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- 𝐈𝐧𝐝𝐢𝐚’𝐬 𝐁𝐢𝐠𝐠𝐞𝐬𝐭 𝐃𝐫𝐢𝐯𝐞 𝐅𝐨𝐫 𝐈𝐧𝐭𝐞𝐫𝐧𝐬𝐡𝐢𝐩𝐬 & 𝐅𝐫𝐞𝐬𝐡𝐞𝐫 𝐉𝐨𝐛𝐬
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong Analytical Skills
- Good understanding of Software Development/Maintenance Activities
- Candidates must have completed any 3-year graduation in 2021 & 2022
- Candidates must have completed any 3-year Diploma in 2021 & 2022
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
Work Experience: Freshers / 0 – 2 Years
How to Apply for Capgemini Off Campus Drive 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.