Capgemini Off Campus Hiring For Contact Support | Apply Now

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
• Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
• Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
• Service Delivery – Its our service to the customer and delivering what is expected
• Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
• 𝐈𝐧𝐝𝐢𝐚’𝐬 𝐁𝐢𝐠𝐠𝐞𝐬𝐭 𝐃𝐫𝐢𝐯𝐞 𝐅𝐨𝐫 𝐈𝐧𝐭𝐞𝐫𝐧𝐬𝐡𝐢𝐩𝐬 & 𝐅𝐫𝐞𝐬𝐡𝐞𝐫 𝐉𝐨𝐛𝐬

Skills:

• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong Analytical Skills
• Good understanding of Software Development/Maintenance Activities

Qualification: 

• Candidates must have completed any 3-year graduation in 2021 & 2022
• Candidates must have completed any 3-year Diploma in 2021 & 2022
• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign Service Level Agreement and KPIs
• Candidates must be open to relocate to any location and work in night shifts

Work Experience: Freshers / 0 – 2 Years

How to Apply for Capgemini Off Campus Drive 2022?

Interested and Eligible candidates can apply for this drive online by using the link below.