Genesys Off Campus 2023: Genesys Off Campus Drive 2023 for the Process Executive -Voice. Students from various disciplines can apply for Genesys Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
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Genesys Off Campus Drive 2023:
| Organization | Genesys |
| Job Title | Associate Consultant |
| Salary | up to 6 LPA |
| Location | Chennai / Hyderabad |
| Job Type | Full time |
| Experience | Freshers |
| Batch | 2023/22/21/20/19/18/17 |
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Genesys Off Campus Job Description:
- Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult nature
- To be the escalation support interface with customers and to ensure that the company is always represented in the most positive manner
- Maintain the customer incident tracking system (Salesforce) with regular updates and resolution details.
- Information to include symptoms, diagnosis, actions, and all relevant data.
- To interface with SMEs, where the problem cannot be resolved at a frontline support level
- Responsible for MACD level changes in Genesys Cloud environment (configuration and applications)
- Provide timely progress reports on the reported issues to the appropriate
- Project Managers/Managers or any other internal teams and senior members of technical staff.
- Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage outside of standard business hours.
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Skills:
- Analytical and problem solving skills
- Organization and time management skills
- Communication skills to interact and present findings to team members
- Application development experience in IVR, Routing, Chat, Email, Outbound Campaigns in any Genesys development tool
- Integration experience with REST-style web services, HTTP, HTTP serversWorking knowledge on Microsoft Visio
- Ability to work independently and as part of a team
- Willingness to travel
Genesys Off Campus Qualification:
- A degree in computer science, IT, or the equivalent or equivalent professional technical experience
- 0-1 years’ experience working in Genesys contact centre environment as support engineer
How to Apply for Genesys Off Campus Drive 2023?
- First, read through all of the job details on this page carefully.
- Scroll down and press the Click Here button.
- You will be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
