Rackspace Technology Off Campus 2023 | Customer Success Associate | Work From Home
Rackspace Technology Off Campus 2023: Rackspace Technology Off Campus Drive 2023 for the Customer Success Associate. Students from various disciplines can apply for Rackspace Technology Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company: We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.
Rackspace Technology Off Campus Drive 2023:
|Job Title||Customer Success Associate|
|Salary||up to 30k/month|
|Location||Work From Home|
|Job Type||Full time
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Rackspace Technology Off Campus Job Description:
Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution.
This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group.
Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.
Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure.
They ensure that their customers technical, administration and specialist support needs are met.
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- Monitor inbound customer ticket requests and route appropriately
- Respond directly to customer information requests for specific task responsibilities
- Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt
- Proactively take ownership and work tickets
- Identify common/recurring operational issues in support queues and support customer to resolution
- Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
- Escalates support requests (phone/ticket) according to escalation procedures
- Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
- Responsible for adhering to company security policies and procedure as directed.
- Utilizing business knowledge, networks and commercial acumen to see tickets through to completion.
Rackspace Technology Off Campus Qualification:
- Any Graduate from any stream.
- At least 3 yrs of experience in customer facing role.
How to Apply for Rackspace Technology Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.