TCS Off Campus Drive 2022 for the post of Service Desk Analyst. The students from various disciplines can apply for Persistent Recruitment 2022. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company: Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai. It is a part of the Tata Group and operates in 149 locations across 46 countries.
TCS Off-Campus Drive 2022:
|Service Desk Analyst
|3.5 LPA (Expected)
|0 – 2 Years
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- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- Delivering customer service through multiple channels including human, digital, self-service, and automated.
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Managing one or more customer service or service desk functions.
|Freshers Jobs by City
- Good communication and co-ordination skills
- Strong problem-solving skills with great attention to detail and critical thinking
- Quality oriented highly committed
- Positive attitude with willingness to learn
- Great team player
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
- Responds to common requests for service by providing information to enable fulfillm3ent. Promptly allocates unresolved calls as appropriate.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
- Profile Screening
- Online Assessment Test
- Technical Discussion
- HR Discussion
How to Apply for TCS Off Campus Drive 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.