Wipro Off-Campus Drive 2024: Wipro Off Campus Drive for the post of Production Agent. The students from various disciplines can apply for Wipro Recruitment 2024. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte has served as CEO and managing director of Wipro since July 2020. It is headquartered in Bangalore, Karnataka, India.
Wipro Off Campus Drive 2024:
| Organization | Wipro |
| Job Title | Production Agent |
| Salary | 5 LPA (Expected) |
| Location | Hyderabad |
| Job Type | Full time |
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Job Description:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
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Skills:
- Familiarity with Google/Apple Maps would be added advantage
- Associate will work on multiple short- and long-term map projects.
- Must be able to adapt to new projects
- Strong analytical and problem-solving skills
Qualification:
- Graduates are eligible to apply, but postgraduates are not
How to Apply for Wipro Off Campus Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
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