Zensar Off Campus 2023 | Freshers | Service Desk | Hyderabad
Zensar Off Campus 2023: Zensar Off Campus Drive 2023 for the Service Desk. Students from various disciplines can apply for Zensar Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions and commitment to client success at Zensar, you can help clients achieve new thresholds of performance.
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Zensar Off Campus Drive 2023:
| Organization | Zensar |
| Job Title | Service Desk |
| Salary | up to 6 LPA |
| Location | Hyderabad |
| Job Type | Full time |
| Experience | Freshers/Experienced |
| Batch | 2023/22/21/20/19/18/17 |
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Zensar Off Campus Job Description:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Provide direct technical assistance to customers via phone, email, and chat.
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Skills:
- Preferred min. 1 years of experience in Service Industry.
- ITIL v3/v4 Foundation certified.
- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
- Proficient in handling customer queries across the globe (primarily United States
- Exceptional written, verbal communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
- Willing to work in 24/7 environment
- Knowledge in Service Desk tools like Service Now
- Knowledge and understanding of basic hardware, software and networking.
Zensar Off Campus Qualification:
- Bachelor’s degree from any stream.
How to Apply for Zensar Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
