Wipro Off-Campus Drive 2023: Wipro Off Campus Drive 2023 for the Service Desk Analyst. Students from various disciplines can apply for Wipro Recruitment 2023. The detailed company eligibility and application details are given below.  

About Company:

Wipro can change the way you move things, how you shop and lets you access your city like never before. We’re an app that connects you to the nearest delivery partner who can make purchases, pick up items from any store or restaurant in the city and bring them to you.

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Wipro Off-Campus Drive 2023:

Organization Wipro 
Job Title Service Desk Analyst
Salary up to 3.6 LPA (Expected)
Location Pune
Job Type Full time
Experience 0 – 2 Years
Batch 2017/ 18/ 19/ 20/ 21/ 22/23

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Job Description:

  • Opens, logs, prioritizes, assigns, and closes calls logged.
  • Asks the End User for all relevant information concerning the call made or issue reported.
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  • Routes the enquiries to Resolver Groups as appropriate.
  • Re-routes misdirected calls.
  • Escalates tickets which have not been resolved by SD.
  • Provides status and updates on tickets to authorized users.
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
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    Skills:

    • Basic understanding of accounting processes.
    • Basic analytical skills.
    • Candidate should have excellent communication. (ENGLISH)
    • Good Knowledge of Laptop/Desktop troubleshooting.
    • Knowledge about VPN/ Windows OS/O365/Active Directory.
    • Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)

    Qualification: 

    • Any graduate degree from any stream

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    How to Apply for Wipro Off Campus Drive 2023?

    Interested and Eligible candidates can apply for this drive online by using the link below.

    Join Our Whatsapp Group Click here

    Apply for Wipro Off Campus Drive 2023 Click here

     

    Important Note:

    Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.