eBay Off Campus 2023 | Freshers | Senior Customer Service Teammate | Work From Home
eBay Off Campus 2023: eBay Off Campus Drive 2023 for the Senior Customer Service Teammate. Students from various disciplines can apply for eBay Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company: eBay Inc. is an American multinational e-commerce company based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995 and became a notable success story of the dot-com bubble.
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eBay Off Campus Drive 2023:
| Organization | eBay |
| Job Title | Senior Customer Service Teammate |
| Salary | up to 4 LPA(Expected) |
| Location | Work From Home |
| Job Type | Full time |
| Experience | Freshers/Experienced |
| Batch | 2023/22/21/20/19/18 |
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eBay Off Campus Job Description:
- Handle day to day reactive issues with customers email and chat channel.
- Outreach could be phone
- Work as per defined processes and SLA – outlook issue process
- Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
- Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
- Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
- Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
- Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
- Share timely findings with the Account Manager and key stakeholder.
- Share learning with team in daily huddles for exciting/unique issue/query worked.
- Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
- At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
- Summarize and provide customer feedback to management
- Perform related duties as assigned
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Skills:
- Expert knowledge of MS Office especially PPT and Excel.
- Data interpretation and Quality insight understanding is an added advantage to succeed in this role.
- Work within UK Hours to be available for key stakeholders
eBay Off Campus Qualification:
- Graduation is Mandatory.
How to Apply for eBay Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
