Optum Off Campus Drive 2023: Optum Off Campus Drive 2023 for the Customer Service Representative Role. The students from various disciplines can apply for Optum Off Campus Drive 2023. The detailed company eligibility and application details are given below.
Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone.Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries.
Optum Off Campus Drive 2023:
|Job Title||Customer Service Representative|
|Salary||up to 3 LPA (Expected)|
|Job Type||Full time
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- Take chat messages per day from customers who have questions about their health benefits
- Support secure email inquiries
- Use personality and our tools to help customers through the health care benefits available to them.
- Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication.
- Type at a reasonable pace, 30-35 words a minute (WPM).
- Provide product information, use service engagement skills, and efficiently use service resources.
- Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools.
- App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate’s knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using.
- Read between the lines.” Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement.
- Adapt to continual change as the department fine-tunes the messaging program.
- Maintain a healthy brand-to-consumer relationship that benefits the consumer.
- Communicate with consumers primarily through messaging.
- Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered.
- The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business.
|Freshers Jobs by City|
- Excellent interpersonal and business communication skills – verbal and written
- General knowledge of computers and business operations
- Should have a minimum typing speed of 30-35 Words Per Minute
- Any Graduate (Excluding B tech/MCA)
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How to Apply for Optum Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
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Apply for Optum Off Campus Drive 2023 Click here
Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.