Thermo Fisher Scientific hiring Customer Service |Apply Now!

• Responding promptly and efficiently to customer inquiries via email
• Resolving customer complaints and ensuring customer satisfaction
• Processing orders, forms, applications, and requests accurately and promptly
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with internal departments to ensure customer needs are met
• Identifying and assessing customers’ needs to achieve effective solutions
• Providing product information and recommendations to customers
• Ensures that performance metrics / SLAs are met
• Ensure adherence to all internal / external processes defined.

Skills:

• A proven track record of delivering flawless customer service
• Excellent written and verbal communication and interpersonal skills
• Excellent problem-solving skills and a customer-centered approach
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in using customer service software and tools
• Flexible to work the night shift

Qualification: 

• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
• 0 – 1 year experience

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