Rackspace Technology Off Campus 2023 | Freshers | Customer Service Specialist| Work From Home
Rackspace Technology Off Campus 2023: Rackspace Technology Off Campus Drive 2023 for the Customer Service Specialist. Students from various disciplines can apply for Rackspace Technology Recruitment 2023. The detailed eligibility, Requirements, Salary, and application process are given below.
About Company:
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.
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Rackspace Technology Off Campus Drive 2023:
| Organization | Rackspace Technology |
| Job Title | Customer Service Specialist |
| Salary | up to 30k/month |
| Location | Work From Home |
| Job Type | Full time |
| Experience | Freshers/Experienced |
| Batch | 2023/22/21/20/19/18 |
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Rackspace Technology Off Campus Job Description:
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Other Incidental tasks related to the job, as necessary.Answer incoming phone calls in an efficient and professional manner
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Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals
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Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team
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Assist approximately 60 customers daily in a ticketing system to create and update tickets with relation to the call
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Solve administrative calls without routing to a 2nd-line team
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Follow schedule as given by workforce optimization
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Verify callers by using approved Rackspace methods
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Skills:
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Attention to Detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly Value Analysis: Provides customers with basic, standard information regarding products/offerings
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Moderate computer proficiency including Microsoft Office Suite
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Ability to interact with customers in a professional and friendly manner
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Ability to follow standardized processes and procedures and identify when escalation
Rackspace Technology Off Campus Qualification:
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Required: Regional equivalent to High School Diploma
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Preferred: Successful completion of 1 to 2 years of higher education classes
How to Apply for Rackspace Technology Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
