Standard Chartered Off Campus Drive 2024 for the Client Care Service Role. The students from various disciplines can apply for Standard Chartered Off Campus Drive 2024. The detailed company eligibility and application details are given below.
At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment.
Standard Chartered Off Campus Drive 2024:
|Client Care Service
|up to 6 LPA (Expected)
|0 – 3 Years
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- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable).
- Sign up customers for value added services and digital education (if applicable).
- Tag the call type accurately as appropriate.
- Give accurate information to customers on his queries / concerns.
- Have high awareness levels on KYC and Anti-money laundering Policy.
- Multi-skilled to handle both inbound and outbound calls (if applicable).
- Initiate and strive towards achieving set targets and service standards.
- Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable).
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
- Customer Data Confidentiality to be strictly adhered to.
- Adherence to compliance with all applicable rules / regulations and group policies.
- Ensure KPI’s (Key Performance Indicator) and KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement.
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- Strong knowledge of bank’s products and services and willingness to learn new products.
- Flexible to stretch and work across different calendar days and time zones in a week / month.
- Strong service / Sales / Collection orientation (as per the job role).
- Excellent communication skills in written and verbal.
- Patient, Non-Confrontational, Resilient.
- Positive, polite, cheerful and courteous.
- Manage conflicts and solve problems.
- Basic computer skills.
- Any Graduation from any stream.
- Experience: 0- 2Years of experience.
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How to Apply for Standard Chartered Off Campus Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
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Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.